Instructional Design / Wordless Installations
📚 It is a big problem when poor installation instructions cause increased translation costs, elevated maintenance and reduced customer satisfaction. It is an even bigger problem when an installation guide fails to install a product or installs a product unsafely.
PhiliTech instructional designers have experience creating wordless installation guides that have successfully installed millions of units into the field for many large and well known companies. We can create reduced word or word-free installation guides that are efficient, easy to understand and safe.
Our word-free instructions eliminate the confusion that often leads to customer frustration during installation. With intuitive, tried and tested imagery that anyone can follow, we help ensure smoother setups, fewer complaints, and a better experience, so your customers stay happy, and your brand avoids unnecessary negative feedback.
We are experienced in:
Technical Illustration
Illustrations not only enhance your marketing material or technical publications, but they also add value through visual interest and reinforce the message you want to communicate. Results from several experiments have proven that working with text accompanied by illustrations significantly shortens learning time.
PhiliTech creates technical illustrations that give clarity to complicated documentation and, as a result, make content more easily understood by your audience.
We can offer:
How it works:
We can create technical illustrations from the following types of reference material:
CAD Data
By far the most efficient and cost-effective way for us to create your technical illustrations is by utilising your existing CAD data. In most instances, we can accept .iges and .step export files that can be created by most CAD software programs.
Please contact PhiliTech if you require additional information regarding the creation of technical illustrations.
Technical Authoring
📝 PhiliTech can help elevate your communications and capture your audience with precisely written technical documents. We specialize in turning complex technical subjects into plain, easy-to-understand English.
Our technical authors provide complete technical data capabilities from initial research to documentation development, validation and deployment and have proven results in delivering documentation that provides a competitive advantage to our customers.
What Do We Create?
Our technical authors and writers have experience in creating the following types of content:
Document Management
📁 PhiliTech provides a complete solution for managing all your documentation from design and creation through to delivery and maintenance.
Document production and management can often require specific skills. We offer a single-source solution for all technical publications and support activities-from one-off assignments to partnership arrangements whereby PhiliTech acts as the technical publications department on behalf of a client.
We are experienced in delivering documentation in any format you require - digital PDFs, interactive web portals, mobile apps, cloud-based repositories, or API integrations. We are happy to work within your existing procedures or suggest and design new ones if required.
Moreover, we specialize in integrating with your existing content management systems, enabling seamless updates, real-time collaboration across global teams, and automated workflows that streamline the documentation lifecycle from creation to archiving.
Spare Parts List
🔧 Arguably the cornerstone of any service documentation is the spare parts list. However, the creation and management of an industry-grade spare parts list is time-consuming, expensive, and difficult to manage, even for the most skilled professionals.
At PhiliTech, our staff have the knowledge and experience to efficiently create the highest-quality illustrated parts lists and catalogues (IPL/IPC) for the most intricate hardware.
We can offer:
How it works
Sparing data population: The process of extracting up-to-date parts list data is dictated by the systems that the customer already has in place. We have experience working with a number of resource planning software products such as Microsoft Dynamics AX and Solidworks Enterprise PDM, together with a host of custom-made sparing systems. PhiliTech can fit around the system(s) that you already use to create industry-grade spare parts lists.
Sparing strategy: Our specialists have experience effectively outlining and solving issues with sparing processes and pinpointing design errors during the development of a spare parts list. As a result, customers are able to eradicate issues before a product launch and avoid a negative impact in the field.
Exploded view line art: We can create spare parts list illustrations using processes that are detailed in the technical illustrations section.
E-Commerce, Server & Web Design
Our Services: Built to Scale
Slow load times, security gaps, and platforms you can't grow out of are expensive problems. We build e-commerce systems and web infrastructure that are fast by design, secure by default, and modular enough to scale without starting over. Modern infrastructure, fast to deploy, and built to recover in minutes if something goes wrong.
What We Build
Enterprise E-Commerce Systems
🛠️ Production-ready platforms with high-conversion storefronts, streamlined checkout, automated inventory management, built-in promotions, reviews, SEO tools, and multi-layered security.
Secure Web Architecture
🔐 Modern infrastructure featuring:
- • AI-powered intrusion detection & real-time blocking
- • Multi-layer security (firewalls, VPNs, encrypted access)
- • Performance caching for sub-second load times
- • Containerized deployment for easy scaling
Performance Engineering
⚡ Systems optimized for speed:
- • In-memory caching (70-90% backend load reduction)
- • Optimized databases & modern protocols
- • Cloud-native deployment
- • Full automation & rapid recovery
Our Difference
We deliver clarity and control:
- • No proprietary lock-in or hidden fees
- • Modular architecture that grows with you
- • Enterprise-grade security on practical budgets
- • Full transparency & knowledge transfer
Technical Excellence
🚀 Our projects feature:
- • In-Memory Caching - 70-90% faster page loads
- • AI-Powered Security - Real-time attack blocking
- • Full Automation - Rebuild entire platforms in minutes
- • Scalable Architecture - Grow components as needed
We build foundations for growth. Let's discuss your technical requirements.
3D Interactive Animation
🎥 For too many years service documentation was confided to static or paper based media, with 3D animation technologies only attainable by companies with sizable budgets.
Now even non-technical users can leverage the information contained in content that was only ever intended for highly technical audiences. We can create cutting edge 3D interactive animations for customers on any budget.
We can offer:
How it Works
We have created a short video detailing a few of the many possibilities that are available when using 3D interactive animation within technical publications. Please contact PhiliTech if you require additional information regarding the creation of 3D interactive animation or to discuss your suitability to access the technology.
Interactive Multimedia Content
🎬 Today's user expects accurate and timely content to be delivered via the web, intra-net or locally via software to their desktop, tablet or smart phone. Too frequently organisations do not have the resources available or information in the right format to provide these services.
PhiliTech can help you to deliver innovative e-Content to your customers in the most effective and cost efficient way.
We are experienced in:
What Do We Create?
We design learning solutions that engage, motivate and create positive change. By creating customised multimedia solutions that combine training industry best practices with aesthetically pleasing and intuitive design we make complex information easily digestible - helping to develop a real understanding of almost any subject.
Our designers can create: